Health Care Agency - What's Up - keeping staff informed and current

Issue 14-04

April 2014

Inside this issue …

 


In the Spotlight iconHarbor Justice Center DUI Court receives recognition

Congratulations to the Harbor Justice Center DUI Court located in Newport Beach on recently being selected as one of four National Academy Training Courts by the National Center for Driving While Impaired (DWI) Courts.

The DWI Court program for the Harbor Justice Center seeks to treat and redirect hard-core, repeat, impaired drivers through a comprehensive court-directed program that provides participants regular and random testing, intensive probation supervision and treatment by trained professionals for their substance abuse issues.

The program is a partnership between the Orange County Superior Court, Probation Department, Health Care Agency (HCA), Public Defender’s Office, District Attorney’s Office, Sheriff’s Department, various community groups including Mothers Against Drunk Driving (MADD) and all local law enforcement agencies serviced by Harbor Justice Court.

The program has three phases and requires a minimum of 12 months to complete the program, which includes intensive supervision by the Probation Department; individual and group therapy counseling provided by HCA; regular sobriety meetings; random drug and alcohol testing; regular team meetings including judicial oversight and progress reviews before the DWI Court Judge.

The other three named DWI Courts along with Harbor Justice Center include Athens Clark County DWI Court in Georgia; Greene County DWI Court in Missouri; and Ottowa County DWI Court in Michigan. The four recognized courts will:

Before selection, the courts went through a rigorous evaluation process competing against other DWI Courts from across the country. The four courts will be a DWI Academy Court for a 3-year period. This is an important honor for Orange County and further establishes the positive collaborative contributions of all partners. To learn more about the recognition, visit NCDC Harbor Justice Court.

On March 18, 2014, the Harbor Justice Center DUI Court team received recognition on being selected as one of four National Academy Training Courts by the National Center for Driving While Impaired Courts.
On March 18, 2014, the Harbor Justice Center DUI Court team received recognition on being selected as one of four National Academy Training Courts by the National Center for Driving While Impaired Courts.

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Compliance Update graphic
Compliance Matters: A new way to report

You may have seen the poster around your office or break room describing the Agency’s Compliance Program and the toll free, 24-hour hotline available to all Agency employees, clients, and contracted staff. This hotline was established to allow individuals to report any potential misconduct, to obtain guidance on a compliance related issue, or discuss a situation that just “does not feel right.”

And while the convenience of the 24-hour, toll-free hotline will always be available, the Office of Compliance is pleased to announce a new way to report an issue – online. The online issue reporting feature will allow individuals to report an issue anonymously, but will also provide email updates to allow you to track the issue number, status, and resolution of that issue.

Monitored by a third party vendor, the hotline and online reporting service allow for a confidential and anonymous way to report a compliance issue, along with a tracking system that allows the reporting party to verify issue status and the outcome. Remember, if you see it, hear it, or suspect it: REPORT IT. For more information regarding the issue reporting process, or to report an issue, please visit our new Issue Reporting website at: http://intranet/compliance/issuereportt.

For those that have not done so, please help us in improving how we implement our Compliance Program by completing the 2014 Compliance Program Survey by April 30th by going to: www.surveymonkey.com/s/HCA2014ComplianceSurvey. Thanks to those who have provided feedback for this year’s survey. For any questions, contact the following:

If your program needs a Compliance Hotline poster, please contact us at officeofcompliance@ochca.com or 714-568-5614.

Compliance Hotline (866) 260-5636-The HCA Compliance Program offers a confidential telephone hotline to vice your concerns about any situation that may conflict with Compliance Program principles. You may call the hotline 24 hours a day, 7 days a week at the number shown above.

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Safety Corner logo

Earthquake Safety

In light of the recent earthquakes, HCA Safety would like to remind all HCA employees of the following earthquake safety guidelines for your home as well as the workplace.

What to Do During an Earthquake …
… If indoors

… If outdoors

… If in a moving vehicle

… If trapped under debris

Do not light a match. Do not move about or kick up dust. Cover your mouth with a handkerchief or clothing. Tap on a pipe or wall so rescuers can locate you. Use a whistle if one is available. Shout only as a last resort. Shouting can cause you to inhale dangerous amounts of dust.

What to Do After an Earthquake:

HCA Safety encourages you to pass on the tips above to your coworkers, family and friends. For any Safety related questions, please contact the HCA Safety line at (714) 834-SAFE.

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OCLinks Referral Line

OCLinks (855-625-4657) is the Health Care Agency Behavioral Health Services new telephone and online information and referral line. It has been in operation since October 21, 2013 providing referrals to behavioral health programs within the County’s Behavioral Health System to callers seeking child/adult mental health services, alcohol and drug inpatient and outpatient programs, and Prevention and Early Intervention services.

855-OC-Links graphicsSince its inception in October, the program has linked more than 2,000 callers both by phone and online chat to services. Callers are greeted by friendly Navigators who have been extensively trained in all HCA Behavioral Health Programs through site visits and trainings. The Navigators are bilingual in English, Spanish, and Vietnamese. They assess each caller to determine the right program for each individual, and then call the identified program to link them directly to services. Callers are also able to log on to live chat at www.ochealthinfo.com for information as well.

OCLinks is available to potential participants to programs or to service providers looking for referrals for their participants. OCLinks operates Monday through Friday, from 8 a.m. to 6 .pm. Call and check it out!

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OC experiencing high number of measles cases

Orange County currently has the highest number of confirmed measles cases so far this year, as reported by any county in California. With 22 measles cases confirmed to date, five of the cases have been children, none of whom were immunized, and five are healthcare workers who became ill after exposure to the measles cases.

HCA is taking every precaution to prevent outbreaks in health care facilities, schools and daycare facilities. Unimmunized children, school and daycare staff, and healthcare workers who are exposed to the measles will be instructed to stay home for up to 21 days. Measles is a highly contagious and potentially severe disease that causes fever, rash, cough, and red, watery eyes.

Measles spreads very easily by air and by direct contact with an infected person. People are contagious from approximately four days before the rash appears through four days after the rash appears. Anyone suspecting they have measles should call their medical provider BEFORE arriving at a medical office to avoid exposing others to the measles virus.

Review your status of immunity against measles in order to protect yourself and to prevent potential exposure to your family if you were to develop measles.

Two doses of the MMR (measles, mumps and rubella) vaccine are very protective; individuals who have not received two doses of MMR vaccine may be at risk of infection. Vaccination is especially important for children, healthcare workers, adolescents and adults who have not been adequately vaccinated, and people planning foreign travel.

Protect yourself and family from measles:

Children should receive their first MMR vaccine at 12-15 months of age. The second dose of MMR is given at 4 to 6 years of age before going to school.

Vaccinating children, adolescents and adults is the best way to protect infants who are too young to receive the MMR vaccine.

Vaccinations are very safe. The benefits far outweigh any risks. Side effects are usually mild, such as soreness where the shot was given.

Measles is found in many parts of the world including Europe, Asia, Africa, and the Middle East. Vaccination before traveling is recommended. The MMR vaccine is widely available from medical providers throughout Orange County. A list of free and low-cost vaccinations is available on the Health Care Agency website. Learn more about measles by visiting the Health Care Agency or Centers for Disease Control and Prevention websites.

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Employees Recognized for Service Years

HCA hosted an Employee Recognition Award Ceremony on March 13 to recognize the years of dedicated service employees have contributed to the Agency and County. The following is a list of service awards that were presented: 5 Years – 2 10 Years – 19 15 Years – 33 20 Years – 21 25 Years – 10 30 Years – 3 35 Years – 1 45 Years – 1

45 Years

Congratulations to Charlotte Egan on 45 years of County service! Public Health Services Deputy Agency Director David Souleles, Public Health Lab Director Rick Alexander and Charlotte’s Supervisor Kathryn Krusel recognized Charlotte for her dedication and commitment and presented her with a Board of Supervisors Resolution, 45-years of service pin and certificate to commemorate the occasion.
Congratulations to Charlotte Egan on 45 years of County service! Public Health Services Deputy Agency Director David Souleles, Public Health Lab Director Rick Alexander and Charlotte’s Supervisor Kathryn Krusel recognized Charlotte for her dedication and commitment and presented her with a Board of Supervisors Resolution, 45-years of service pin and certificate to commemorate the occasion.

30 Years

Adult Mental Health Services Division Manager Annette Mugrditchian and Public Health Services Deputy Agency Director David Souleles presented Behavioral Health Services staff member Joe Churchin with a 30-year certificate and pin.
Adult Mental Health Services Division Manager Annette Mugrditchian and Public Health Services Deputy Agency Director David Souleles presented Behavioral Health Services staff member Joe Churchin with a 30-year certificate and pin.

Medical Services (MS) staff member Lupe Morfin received recognition for 30 years of County service from MS Deputy Agency Director Holly Veale and Public Health Services Deputy Agency Director David Souleles.
Medical Services (MS) staff member Lupe Morfin received recognition for 30 years of County service from MS Deputy Agency Director Holly Veale and Public Health Services Deputy Agency Director David Souleles.

25 Years

Public Health Services (PHS) staff members pictured (left to right) Asuncion Vergara, Ruth Strickland and Lance Malis celebrated 25 years of County service and received a certificate and pin from PHS Deputy Agency Director David Souleles and Medical Services Deputy Agency Director Holly Veale.
Public Health Services (PHS) staff members pictured (left to right) Asuncion Vergara, Ruth Strickland and Lance Malis celebrated 25 years of County service and received a certificate and pin from PHS Deputy Agency Director David Souleles and Medical Services Deputy Agency Director Holly Veale.

Behavioral Health Services staff members pictured (left to right) Diane Gibson and Kim Phan received recognition for 25 years of service from Adult Mental Health Services Division Manager Annette Mugrditchian and Public Health Services Deputy Agency Director.
Behavioral Health Services staff members pictured (left to right) Diane Gibson and Kim Phan received recognition for 25 years of service from Adult Mental Health Services Division Manager Annette Mugrditchian and Public Health Services Deputy Agency Director.

Pamela Guiterrez from Behavioral Health Services celebrated 25 Years of County service and received recognition from Adult Mental Health Services Division Manager Annette Mugrditchian and Public Health Services Deputy Agency Director David Souleles.
Pamela Guiterrez from Behavioral Health Services celebrated 25 Years of County service and received recognition from Adult Mental Health Services Division Manager Annette Mugrditchian and Public Health Services Deputy Agency Director David Souleles.

20 Years

Celebrating 20 years of service, Public Health Services (PHS) staff members pictured (left to right) Bernice Youngs, Alma Gomez and Sandra Chapman received recognition from PHS Deputy Agency Director and Medical Services Deputy Agency Director Holly Veale.
Celebrating 20 years of service, Public Health Services (PHS) staff members pictured (left to right) Bernice Youngs, Alma Gomez and Sandra Chapman received recognition from PHS Deputy Agency Director and Medical Services Deputy Agency Director Holly Veale.

Behavioral Health Services staff members pictured (left to right) Sandra Sagarnaga, Bradley Hovda, Mario Gutierrez, Reyna Brown Guillen and Frank Cabrera celebrated 20 years of County service and received a certificate and pin from Adult Mental Health Services Division Manager Annette Mugrditchian and Public Health Services Deputy Agency Director David Souleles.
Behavioral Health Services staff members pictured (left to right) Sandra Sagarnaga, Bradley Hovda, Mario Gutierrez, Reyna Brown Guillen and Frank Cabrera celebrated 20 years of County service and received a certificate and pin from Adult Mental Health Services Division Manager Annette Mugrditchian and Public Health Services Deputy Agency Director David Souleles.

Information Technology (IT) staff member Mike Franco celebrated 20 years of service with the County and received a certificate and pin from IT Program Operations Manager John Moore and Public Health Services Deputy Agency Director David Souleles.
Information Technology (IT) staff member Mike Franco celebrated 20 years of service with the County and received a certificate and pin from IT Program Operations Manager John Moore and Public Health Services Deputy Agency Director David Souleles.

Correctional Health Services (CHS) staff member Kristen Clevenger received recognition for 20 years of County service from CHS Administrative Manager Kerri Musgrave and Public Health Services Deputy Agency Director David Souleles.
Correctional Health Services (CHS) staff member Kristen Clevenger received recognition for 20 years of County service from CHS Administrative Manager Kerri Musgrave and Public Health Services Deputy Agency Director David Souleles.

15 Years

Celebrating 15 years of County service, Correctional Health Services (CHS) staff member Elizabeth Alquisira received recognition on March 13 from CHS Administrative Manager Kerri Musgrave and Public Health Services Deputy Agency Director David Souleles.
Celebrating 15 years of County service, Correctional Health Services (CHS) staff member Elizabeth Alquisira received recognition on March 13 from CHS Administrative Manager Kerri Musgrave and Public Health Services Deputy Agency Director David Souleles.

Staff from Behavioral Health Services pictured (left to right) Thu-Thuy Nguyen and Dixie Terrones-Granado received recognition for their 15 years of County service from Adult Mental Health Services Division Manager Annette Mugrditchian and Public Health Services Deputy Agency Director David Souleles.
Staff from Behavioral Health Services pictured (left to right) Thu-Thuy Nguyen and Dixie Terrones-Granado received recognition for their 15 years of County service from Adult Mental Health Services Division Manager Annette Mugrditchian and Public Health Services Deputy Agency Director David Souleles.

Celebrating 15 years of service, Public Health Services (PHS) staff members pictured (left to right) Deborah Townes and Susan Hall received recognition during the March 13 event from PHS Deputy Agency Director David Souleles and Medical Services Deputy Agency Director Holly Veale.
Celebrating 15 years of service, Public Health Services (PHS) staff members pictured (left to right) Deborah Townes and Susan Hall received recognition during the March 13 event from PHS Deputy Agency Director David Souleles and Medical Services Deputy Agency Director Holly Veale.

Medical Services (MS) Deputy Agency Director Holly Veale and Public Health Services Deputy Agency Director David Souleles recognized MS staff pictured (left to right) Gustavo Plascencia and Kay Glenn for 15 years of County service.
Medical Services (MS) Deputy Agency Director Holly Veale and Public Health Services Deputy Agency Director David Souleles recognized MS staff pictured (left to right) Gustavo Plascencia and Kay Glenn for 15 years of County service.

Information Technology (IT) Program Operations Manager John Moore and Public Health Services Deputy Agency Director David Souleles, recognized IT staff member John Crane for 15 years of County service.
Information Technology (IT) Program Operations Manager John Moore and Public Health Services Deputy Agency Director David Souleles, recognized IT staff member John Crane for 15 years of County service.

10 Years

Congratulations to Public Health Services Deputy Agency Director David Souleles on celebrating 10 years of County service. Medical Services Deputy Agency Director Holly Veale presented David with a certificate and pin during the March 13 Awards ceremony.
Congratulations to Public Health Services Deputy Agency Director David Souleles on celebrating 10 years of County service. Medical Services Deputy Agency Director Holly Veale presented David with a certificate and pin during the March 13 Awards ceremony.

Information Technology (IT) staff member Will Bogdan celebrated 10 years of County service and received recognition from IT Program Operations Manager John Moore and Public Health Services Deputy Agency Director David Souleles.
Information Technology (IT) staff member Will Bogdan celebrated 10 years of County service and received recognition from IT Program Operations Manager John Moore and Public Health Services Deputy Agency Director David Souleles.

Celebrating 10 years of service to the County, Behavioral Health Services staff member Tatiana Tretiakova received recognition from Adult Mental Health Services Division Manager Annette Mugrditchian and Public Health Services Deputy Agency Director David Souleles.
Celebrating 10 years of service to the County, Behavioral Health Services staff member Tatiana Tretiakova received recognition from Adult Mental Health Services Division Manager Annette Mugrditchian and Public Health Services Deputy Agency Director David Souleles.

Medical Services (MS) staff members pictured (left to right) Minh Luong, Lupe Moreno and Madhavi Yarlagadda received a 10-year certificate and pin from MS Deputy Agency Director Holly Veale and Public Health Services Deputy Agency Director David Souleles.
Medical Services (MS) staff members pictured (left to right) Minh Luong, Lupe Moreno and Madhavi Yarlagadda received a 10-year certificate and pin from MS Deputy Agency Director Holly Veale and Public Health Services Deputy Agency Director David Souleles.

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BHS participates in church event

A “Mental Health and the Church” event was recently held on March 28, 2014 at Saddleback Church to encourage individuals living with mental illness, educate family members and equip church leaders to provide effective and compassionate care to anyone faced with the challenges of mental illness.

Behavioral Health Services Deputy Agency Director Mary Hale was invited to participate as a co-presenter in a workshop, “Therapeutic Partnerships” along with Steve Pittman, Board of Directors President for NAMI Orange County. The workshop provided an understanding for the lived experience of mental health from both an individual and shared perspective and provided the essential elements needed for building partnerships to support recovery.

HCA’s Mental Health Services Act (MHSA) programs including Prevention and Intervention (P&I) and Program for Assertive Community Treatment (PACT) also hosted a resource table to provide information regarding programs and services, as well as the OCLinks (855-625-4657) information and referral line to those in attendance.

BHS Deputy Agency Director Mary Hale and MHSA staff members Samantha Cook, Kayla Mach, Lisa Marrs, Ken Alma, Steve Lownes, Adrian Morales, Julie Webster and Luis Martinez participated in a "Mental Health and the Church" event held at Saddleback Church on March 28. Attendees were able to visit with staff and obtain information about programs and services.
BHS Deputy Agency Director Mary Hale and MHSA staff members Samantha Cook, Kayla Mach, Lisa Marrs, Ken Alma, Steve Lownes, Adrian Morales, Julie Webster and Luis Martinez participated in a "Mental Health and the Church" event held at Saddleback Church on March 28. Attendees were able to visit with staff and obtain information about programs and services.

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Public Health Week celebrated

Public Health Week has been celebrated every April since 1995. HCA celebrated the week locally from April 7-13, by recognizing coalition partnerships. Each day, a different coalition was featured through an announcement that was sent to all HCA staff. Without the collaboration of our coalition partnerships, we would not able to reach our goal of making Orange County a healthy place to live, work and play.

On April 9, a recognition event was held at the 17th Street Learning Center where each of the public health divisions had the opportunity to present a certificate of appreciation to coalition representatives and share how coalitions work together to improve health. The following coalitions were recognized:

Community partners involved with the Orange County Community Health Improvement Plan were also recognized and a Public Health Week Resolution was presented by Supervisor Moorlach.

In the field of public health, coalition partnerships are essential in improving the health of the community. Public Health staff, as well as other HCA staff, attend many meetings and participate in a variety of coalitions in addition to those recognized during Public Health Week. Thank you for your collaboration and efforts in making Orange County a healthy place to live, work and play!

Supervisor Moorlach attended the April 9th Public Health Week event "Improving OC’s Health Through Partnerships" held at the 17th Street Learning Center to present Public Health Services Deputy Agency Director David Souleles, Public Health Operations Chief Donna Fleming and HCA Assistant Director Richard Sanchez with a Board Resolution to commemorate April 7-13, 2014 as Public Health Week in Orange County.
Supervisor Moorlach attended the April 9th Public Health Week event "Improving OC’s Health Through Partnerships" held at the 17th Street Learning Center to present Public Health Services Deputy Agency Director David Souleles, Public Health Operations Chief Donna Fleming and HCA Assistant Director Richard Sanchez with a Board Resolution to commemorate April 7-13, 2014 as Public Health Week in Orange County.

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May Health Observances

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What's UP is a newsletter for employees of the County of Orange, CA, Health Care Agency.

Editors
Tricia Landquist
Deanne Thompson
Anne Fialcowitz

Phone (714) 834-6644
Email tlandquist@ochca.com 
FAX (714) 834-7644
Pony Bldg. 38-S, 4th Floor 

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