Health Care Agency - What's Up - keeping staff informed and current

Issue 13-06

June 2013

Inside this issue …

 


County receives Most Committed Partner Award for community participation

California State University, Fullerton (CSUF) presented the County with a 2013 “Most Committed Partner” Award by the Center for Internships & Community Engagement. The award recognizes those who participate in community engagement activities such as service-learning, academic internships, AmeriCorps projects and other types of course-related community service.

Over the past year, approximately 300 CSUF students participated in community engagement activities at several County agencies including the Board of Supervisors, Auditor-Controller’s Office, County Executive Office, Health Care Agency, John Wayne Airport, OC Community Resources, OC Dana Point Harbor, OC Public Works, OC Waste & Recycling, Probation, Public Defender’s Office and the Social Services Agency.

A Community Engagement Awards ceremony was held at CSUF on May 7, 2013 to honor CSUF students, faculty and community partners. Among those in attendance to accept the award on behalf of the County included HCA staff members Karen Munoz from HCA Public Health Community Nursing and Patricia Palacios from HCA Children & Youth Services.

Thank you to all the HCA staff members for your dedication and support of the intern program at HCA. Congratulations on your contribution toward this prestigious community recognition.

For more information about the award program, please visit the CSUF Engagement Awards’ website at www.fullerton.edu/cice/awards_2013.html. A video highlighting the County’s contributions to the program can also be viewed by clicking the County of Orange logo on the website.

County staff members attended a Community Engagement Awards ceremony held on May 7, 2013 to accept the Most Committed Partner Award. Pictured (left to right) are Julie Chay, PIO, OC Waste & Recycling; Karen Munoz, MSN, PHN, RN, HCA Public Health Community Nursing; Peggi Buff, Administrative Manager, OCCR Organizational Development; Jane Collier, LCSW, SSA Quality Assurance; Patricia Palacios, Office Specialist, HCA Children & Youth Services; Jane Dawson, Administrative Manager, HRS; and Daniel Cook, Senior Assistant Public Defender, Public Defender’s Office.
County staff members attended a Community Engagement Awards ceremony held on May 7, 2013 to accept the Most Committed Partner Award. Pictured (left to right) are Julie Chay, PIO, OC Waste & Recycling; Karen Munoz, MSN, PHN, RN, HCA Public Health Community Nursing; Peggi Buff, Administrative Manager, OCCR Organizational Development; Jane Collier, LCSW, SSA Quality Assurance; Patricia Palacios, Office Specialist, HCA Children & Youth Services; Jane Dawson, Administrative Manager, HRS; and Daniel Cook, Senior Assistant Public Defender, Public Defender’s Office.

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Compliance Update2013 Compliance survey results

The Office of Compliance conducted an online survey of all HCA staff from April 1-30, 2013. This is the eighth compliance survey. During the survey period, 758 online responses were received, which represents approximately 32% of HCA employees. A series of general Yes/No questions were asked about the compliance program and the percentage of “yes” answers to those questions were similar to the responses from 2011, when the survey was last given. See the chart below for a comparison.

Statement/Question

"Yes" Answer Frequency in 2013

"Yes" Answer Percent in 2013

"Yes" Answer Percent in 2011

I am familiar with the HCA Compliance Program.

732

99%

99%

I have consulted or referred to the Code of Conduct.

551

75%

74%

I know where to locate HCA policies and procedures.

690

94%

96%

I know the name of the Chief Compliance Officer.

613

84%

86%

I know how to contact the Chief Compliance Officer.

677

92%

93%

I am aware of the Employee Compliance Hotline and how to access it.

666

91%

92%

I am aware of the Compliance Program web site on the Intranet.

669

92%

92%

I am aware of the HIPAA web site on the Intranet.

664

90%

91%

I have felt pressured to compromise ethics to get the job done.

132

18%

18%

Within the last year, I have encountered situations inviting misconduct.

164

22%

26%

Within the last year, I have observed workplace behavior that I felt violated the Code of Conduct, policy or law.

173

24%

29%

(If yes to item above) Did you report the violation to anyone?

94

55%

61%

While the percentage of “yes” responses is relatively similar between the two survey years, there is a noticeable decrease in reporting observed misconduct which appears to be due to fear of retaliation and the belief that nothing will be done. The Office of Compliance hopes to address issues brought to light during this survey, such as fear of retaliation, reporting concerns, our overall culture of compliance and how we want to partner with departments and staff to ensure compliance with the Code of Conduct and organizational policies and procedures. Thank you for providing candid feedback. For any questions about the survey results or if you are interested in seeing details of the survey, please contact Compliance Analyst Caroline Matthew at (714) 834-4399 or cmatthew@ochca.com.

2013 Annual Compliance Training (ACT)
Rolls out July 1, 2013

The Office of Compliance (OOC) will deploy ACT on July 1, 2013. All HCA employees are required to complete the mandatory training by September 3, 2013. Stay tuned for an email from the Office of Compliance on July 1 which will explain how you can begin this important training.

Compliance Hotline (866) 260-5636-The HCA Compliance Program offers a confidential telephone hotline to vice your concerns about any situation that may conflict with Compliance Program principles. You may call the hotline 24 hours a day, 7 days a week at the number shown above.Safety Line 714.834.SAFE

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LMC Team Excellence Award logoCall for 2013 Team Excellence Award nominations

The Health Care Agency/OCEA Labor Management Committee (LMC) is seeking nominations for the annual Steve Ambriz Team Excellence Award. The award is designed to recognize the qualities and characteristics of effective work teams and emphasizes key elements of the Leadership Development Program.

Please take this opportunity to nominate a team, program, or department within the Health Care Agency that excels as a unit. Visit the LMC Team Excellence Award Intranet webpage at http://intranet.ochca.com/lmc/team for application criteria, details about previous winners, and additional information about what makes an excellent team. A nomination form can also be downloaded at http://intranet.ochca.com/docs/lmc/LMC_Award_Application.pdf. The deadline to submit nominations is Friday, July 19, 2013. Members of the LMC look forward to receiving your team’s nomination!

Previous winners of this award include the Costa Mesa Collaborative Court team, Alcohol and Drug Abuse’s Drug Court, Adult Mental Health Services’ Anaheim Clinic, Correctional Mental Health Team from Correctional Health Services, Public Health’s San Onofre Nuclear Generating Station Offsite Dose Assessment Center (ODAC) team, the Tobacco Use Prevention Program (TUPP), Children and Youth Services West Region program, Public Health’s Certified Unified Program Agency (CUPA) Used Oil Program, and Family Health Division’s Childhood Lead Poisoning Prevention Program. :

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Patients’ Rights Advocate will be missedMyra Kanter

Myra Kanter, Behavioral Health Nurse for HCA’s Patients’ Rights Advocacy Services passed away unexpectedly on May 24, 2013.

Myra began working with HCA Behavioral Health Services in December 1995. She spent the majority of her time in Patients’ Rights Advocacy Services as a Behavioral Health Nurse defending the rights of individuals living with mental illness in Orange County.

In 2006, she was presented with the Patients’ Rights Advocate of the Year Award by the California Association of Mental Health Patients’ Rights Advocates for her commitment and tenacity standing for the rights of all Consumers. Myra was especially suited for this role as she self-identified as a consumer.

The following quote from Myra was included in the Summer 2009 edition of the MHSA Recovery Connections Newsletter: “To be a mental health consumer is to be a chosen member of a precious, specially-trained, elite, skilled and fearlessly brave social group. The more I am exposed to others with mental illness and/or mental health concerns, the more proud I am to acknowledge that I am one of them (and work in this field)!”

If one word could be used to describe Myra it would be Courage. Myra quite simply refused to be stigmatized by her illness and was a member of the Anti-Stigma Committee. When asked to write about stigma in 45 words or less she wrote the following:

Stigma
By Myra Kanter
Through the dark, cold & stillness;
Thunderous roaring radiates ‘cross mother-earth.
‘Tis voices ‘er generations of stigmatized Peoples.
Beaconing mankind surrender useless thought-forms
& transition to higher/brighter, bands of light.
Imploring that humanity abandon needless mind-sets.
In such, transforming the flow of health, beauty & life.

Her sudden loss will continue to be felt throughout the Agency and the Orange County Mental Health Community.

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Behavioral Health nurses receive recognition

To celebrate National Nurse’s Week from May 6-12, 2013, Behavioral Health (BH) nurses gathered at the Wellness Center in Orange. Those in attendance toured the facility where they often refer clients for participation and also had an opportunity to attend a training hosted by Dr. Ponce on Integrative Care held in an actual Recovery Education Institute classroom – another community resource for BH clients.

The event recognized individual BH nurses and their respective service chiefs, as well as program directors. The highlight of the event focused on reflecting on the opportunity to contribute to the community, providing nursing care for the mentally ill population and acknowledging the gift of being trusted with the intimate, complex details of an individual’s health, and the chance to be of help when another person is facing challenging times. 

Thank you to all Behavioral Health nurses for all that you do!

Pictured (left to right, standing) are Jovita Buenoconsejo, Teresa Renteria, Ian Kemmer,  Ana Hernandez,  Mark Davis, Maria Dominguez, Maite Sbado, Karen Hoffman, Sharon Simmons, Muriel Enos, Lilia Blanco, Cheryl Wing and Dr. Donald Sharps. Pictured (left to right, sitting) are Darolyn Underwood, Kelly Winters, Christina Trinh and Donna Bray.
Pictured (left to right, standing) are Jovita Buenoconsejo, Teresa Renteria, Ian Kemmer,  Ana Hernandez,  Mark Davis, Maria Dominguez, Maite Sbado, Karen Hoffman, Sharon Simmons, Muriel Enos, Lilia Blanco, Cheryl Wing and Dr. Donald Sharps. Pictured (left to right, sitting) are Darolyn Underwood, Kelly Winters, Christina Trinh and Donna Bray.

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World Refugee Day

Each year on June 20, the United Nations and countless government and civic groups around the world celebrate World Refugee Day. This year’s theme focuses on “1 Family Torn Apart by War is Too Many.”

Most people in America don’t realize that there are more than 43.7 million refugees and internally displaced people around the world. Thousands of refugees are resettled to California each year to pursue lives free from fear and intolerance in communities that provide opportunities for them to thrive. 

During the last fiscal year, HCA’s Refugee Health Services (RHS) program provided health assessments to 320 recent arrivals, including two victims of trafficking. The trend in increased arrivals from the Middle East has continued for the past four fiscal years, particularly arrivals from Iran and Iraq.

RHS provides required health assessments to newly arriving refugees, asylees, parolees, and victims of trafficking at the Westminster Clinic located at 14120 Beach Blvd, Suite 104. As part of the health assessment, a nurse evaluates and a physician screens clients for tuberculosis, hepatitis, parasitic infections and other physical and mental health conditions. Clients are referred to appropriate care in the community and the linkages are confirmed by a Public Health Nurse.

World Refugee Day was established by the United Nations to honor the courage, strength and determination of women, men and children who are forced to flee their homes under threat of persecution, conflict and violence. It is an opportunity to recognize and celebrate the achievements and contributions of refugees and to promote awareness of refugee resettlement efforts. To learn more, visit www.worldrefugee.us.

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WIC ROI

This year’s Public Health Week theme, “Public Health is ROI: Save Lives, Save Money,” refers to Return on Investment (ROI) – a performance measure. More than 20 HCA Public Health Services programs participated in Public Health Week and created posters conveying how their program is returning on investment. This month, we are sharing a poster from HCA’s Women, Infants and Children (WIC) program.

Did you know that nearly $13 billion per year would be saved if 90% of U.S. infants were breastfed exclusively for six months? During this year’s Public Health Week celebration, the HCA WIC program showed how WIC saves money and lives through the promotion of exclusive breastfeeding. WIC also provides food benefits in order to promote healthy eating and prevent childhood hunger. For every dollar spent on a pregnant woman in WIC, up to $4.21 is saved in Medicaid for her and her newborn baby because WIC reduces the risk for preterm birth and low birth-weight babies by 25% and 44%, respectively. Thank you WIC for your demonstrated return on investment!

Poster from HCA's Woman, Infants and Children (WIC) program

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Amber Alford receiving award from HCA Director Mark RefowitzAlford receives recognition award

Amber Alford receives recognition award HCA Director Mark Refowitz presented Amber Alford from HCA Volunteer Services with a certificate to recognize her outstanding contribution and dedication in coordinating HCA’s involvement in the 2013 Essentials for Young Lives Drive.

The County participated in this year’s campaign to collect diapers, baby food and baby hygiene products from April 29-May 10, 2013 to be distributed to shelters throughout Orange County. The event was conducted by HomeAid Orange County, in partnership with the Children and Families Commission of Orange County and successfully collected approximately $1 million in donated goods.

Families are the fastest growing segment of Orange County’s homeless population. By receiving these essential items, it allows the shelters to expand the use of their already limited resources to help their clients achieve self-sufficiency.

For more information about the campaign or to donate online, please visit www.essentialsforyounglives.org.

 

 

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HCA conducts joint exercise with USPS

On April 18, HCA and Medical Reserve Corps staff partnered with the United States Postal Service (USPS), Santa Ana Police Department (SAPD) and Orange County Fire Authority (OCFA) for an annual emergency exercise to test the process of responding to an anthrax exposure at the USPS Mail Processing Center.

After the deadly anthrax attacks of 2001, the USPS developed a sophisticated biohazard detection system (BDS) that was installed in mail processing facilities around the country. The system identifies trace levels of DNA from harmful biological agents as mail is processed on high-speed sorting equipment.

The exercise simulated the detection of a hazard by the BDS system at the plant, prompting evacuation by employees, extraction of biohazard samples by hazmat-suited Postal Inspectors, a mock decontamination by OCFA and a medical response from HCA.

The Health Disaster Management Division planned HCA’s part of the exercise and trained and coordinated HCA employees from throughout the Agency that participated in the exercise, which included setting up a post exposure prophylaxis (PEP) clinic to provide medical screening and medication dispensing. HCA’s Public Health Lab also provided assistance in testing the sample material obtained during the BDS exercise.

According to official observers, the drill proved the capability and commitment of the participating agencies, while also highlighting some opportunities for improvement. Drills similar to this exercise provide a unique opportunity to test and improve response preparedness for an actual event.

HCA staff participated in the exercise by setting up a PEP clinic to provide medical screening and medication dispensing.
HCA staff participated in the exercise by setting up a PEP clinic to provide medical screening and medication dispensing.

HCA staff and participants gather to receive information during the BDS exercise held on April 18, 2013.
HCA staff and participants gather to receive information during the BDS exercise held on April 18, 2013.

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July Health Observances

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Quote

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What's UP is a newsletter for employees of the County of Orange, CA, Health Care Agency.

Editors
Tricia Landquist
Deanne Thompson
Anne Fialcowitz

Phone (714) 834-6644
Email tlandquist@ochca.com 
FAX (714) 834-7644
Pony Bldg. 38-S, 4th Floor 

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